This Terms of Service Agreement (“Agreement”, “Terms”, “TOS”) is a legal agreement between you (“You”, “Your”, “Customer”) and Lily & Lou Pte Ltd (“we”, “us”, “our”, “Lily & Lou”), the owner and operator of the website (“Site”).

By accessing this website and/or placing an order, you are deemed to have acknowledged and agreed to all the Terms as defined below. Please take some time to review these TOS before placing any orders on site.



LILY & LOU PTE LTD is a company registered in Singapore under registration number 201820747W. Our registered address is 16 Kallang Place #07-01, S339156.

Our working days are Mondays to Fridays, excluding weekends and public holidays defined by the Ministry of Manpower, Singapore.



By signing up for an account or shopping online at Lily & Lou, you acknowledge and agree that you are at least 18 years of age, or if you are under 18 years of age but are at least 13 years old, that you are using the Site with the consent of your parent or legal guardian and that you have received your parent’s or legal guardian’s permission to enter into this Agreement. If you are a parent or legal guardian who is registering an account for a child, you hereby agree to bind your child to this Agreement and to fully indemnify, release and hold harmless Lily & Lou if your child breaches or disaffirms any terms of this Agreement. 

You will also warrant that all information supplied by you on the Site to us is accurate, current and complete. We reserve the right to block further sales to Customers who provide false, inaccurate or incomplete data. You shall be solely responsible for your access to and/or use of the Site and its materials herein.



The Site may contain links to third party websites that are not affiliated with or owned, operated or controlled by Lily & Lou. This includes third party payment system providers listed on the Site. You acknowledge and agree that Lily & Lou is not responsible for the content, privacy policies or practices of these third party websites. 

By using the Site, you have held harmless Lily & Lou for any and all liability that arises from your access and use of these third party website. We strongly encourage you to review the terms and conditions and privacy policies of any third party websites.



You agree to undertake not to

  1. Harass, abuse, stalk, threaten, defame any person, or otherwise infringe or violate the rights of any person, including but not limited to rights of publicity or other proprietary rights.
  2. Attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Site, interfere another’s use of the Site.
  3. Attempt to introduce viruses or any other harmful computer code, files or programs that interrupt, destroy or limit the functionality of the Site and its data, or another’s computer or mobile device



Lily & Lou is the sole owner or licensee of all intellectual property rights in and to the content found on the Site, and in the material published on it. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute or howsoever deal with any content or material from the Site in any forms or by any means without the written permission of Lily & Lou. You are solely responsible for obtaining such permission before taking any action that will breach the intellectual property rights of Lily & Lou.



The Site, applications, other services and content are provided to you “as is” and “as available” without warranties, representations or conditions, statutory or otherwise, of any kind.

Lily & Lou expressly disclaims any warranty, condition, guarantee, term or representation (a) as to the reliability, accuracy, completeness, and validity of any content or material on the Site, (b) that the functions contained on the Site will be secure, uninterrupted or error-free; and (c) that any defects will be corrected. Any and all such warranties, conditions, terms and representations are specifically excluded. We assume no responsibility for errors or omissions in the materials on the Site, including factual or other inaccuracies or typographical errors. You expressly agree that your use and/or access of the Site is at your sole risk.

In no event shall Lily & Lou be liable to you or any third party for any economic damages arising from the use of the application, site, other services or content, the inability to use the application, site, or other services or content, or device failure or malfunction, including but not limited to direct, indirect, special, incidental, consequential, punitive, exemplary or other economic damages, including without limitation, damages for loss of goodwill or lost profits.

Further, you acknowledge and agree that your access and use of the Site is dependent on third party service providers such as internet, network, connectivity or other link providers. Lily & Lou does not retain or process any payment information for any purchase made from the Site via third party payment system. Lily & Lou cannot guarantee the security of these third party payment system(s) or any payment data on the Site. Lily & Lou is not responsible for any acts or omission of any third parties and disclaims any and all liability in connection with the acts, omissions of any third parties.

If, notwithstanding the foregoing, Lily & Lou is found to be liable for any economic damage or loss which arises under or in connection with your use of the Site, application or other services, the total cumulative liability shall not exceed the greater of the amount you paid Lily & Lou for the products or goods, as applicable.



You agree to indemnify us and hold us and our partners, affiliates, subsidiaries, advertising agencies, agents and their employees, officers, directors, and representatives harmless from any claims, losses, and damages, including reasonable attorneys’ fees, arising out of your access of, use of and/or participation in this Site, including (i) any claims of infringement of a third party’s rights; (ii) damage to tangible property, bodily injury, or death; (iii) negligence or wilful misconduct caused or attributable to you or any of your agents, and (iv) breaches of your obligations under these T&Cs.



At our sole discretion, we will determine whether there has been a breach of Terms through your use and/or access of the Site. We may execute actions as we deem appropriate, including but not limited to immediate, temporary or permanent withdrawal of your right to use and/or access the Site, take legal action against you for damages or loss resulting from your breach, or disclosure to law enforcement authorities of such information as necessary.



Lily & Lou sells clothing, accessories and other related goods and supplies (“Product(s)”) to end-user customers who purchase Products (“Goods”) solely for their own personal, non-commercial use. You may not purchase Products or Goods for further distribution or resale or for any other commercial or business purpose. 

By completing the order on the Site, you acknowledge and agree that you shall be responsible for ensuring the accuracy of all orders placed. We reserve the right to accept or decline any and all orders received from or through the Site at our absolute discretion. If we are unable to process your order as a result of but not limited to out of stock, unexpected limits on our resources or inability to meet delivery date requirements, we will inform you via the email address provided with the order. 

Pricing for Products and Goods (including any applicable shipping and handling fees) are listed on the Site and are charged as stated at the time of your order. All prices are subjected to taxes, unless otherwise stated. We reserve the right to amend the price of any Product or Good at any time, and does not provide price protection or refunds in the event of promotions or price decreases.

Lily & Lou accepts various Payment Methods. You agree to pay all fees charged to your account based on Lily & Lou’s fees, charges, and billing terms in effect as shown on the payment page when you check out from the Site with the Products you wish to purchase. You are also responsible for any taxes, including but not limited to sales and shipping fees, that may apply to your purchase of Products and Goods based on the shipping address. All sales and payments will be in Singapore dollars.

As each Product and Good is customized for each individual, Lily & Lou is unable to accept any returns, with exception to your first order made. As the sole discretion of Lily & Lou, we may offer a remake of the garment, or a credit of up to S$50 for local alternations. For more information, please contact us at

The shipment date will be determined according to whichever date is closer to the date of the Customer’s first purchase date. Shipping dates are estimates only and may defer as a result of unforeseen circumstances. The risk of loss and tile for all Products purchased via the Site pass on to the Customer upon delivery of the item to the shipping address provided.



We may collect, use and disclose personal data that you have provided to us for use including but not limited to supply the Product to you, process your payment for the Product, to send you newsletters if you have registered for our mailing list, and other specified purposes. Please refer to our Privacy Policy for more information.



These Terms and any dispute or claim arising out of or in connection with the access to and/or use of the Site or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Singapore. Any claim or dispute arising out of or relating to these Terms and/or your access to and/or use of the Site which cannot be resolved through negotiation will be subject to the non-exclusive jurisdiction of the courts of Singapore. 

We may change any content or material on the Site from time to time without prior notice. Please check back frequently to review any updates or changes to our Terms. Your continued use of the Site indicates your consent to the Terms as posted. 

If you have any questions regarding the Agreement, please contact us via